One of the biggest challenges for any new technology is user acceptance, whether it is from the IT department or end users. Without full scale acceptance, not much will be implemented despite high ROI and senior executive sponsorship.

There are two main challenges that you must overcome to establish full scale acceptance.

It is no surprise that technology and software will always have holes that hackers want to exploit. With increasing security concerns surrounding hackers and data leakage, it’s no surprise organizations are beginning to beef up their IT security, with one of them being secure printing.

You can think of secure pull printing as a two-step process for your it printing environment. The first step being that a user sends a print job to a printer. The second part, is the authentication and release of the actual print document at the printer. Essentially, your print job will follow you wherever you go, allowing you to pick up a print job wherever and whenever you want.

When talking to people about printing in a Citrix world, many customers I have come across will ask, “why do I need UniPrint Infinity when I have Citrix UPD?”

My answer is always the same: “Citrix is not a print software company”. This seems obvious, so why is it so important to remember? To answer this, we have to venture back to the root cause of printing issues in Citrix, or more to the point: printing issues in Microsoft.

Let’s face it: printing is not the most glamorous topic in the IT landscape. It’s not particularly inspiring or exciting when listed next to things like hyper-convergence, cloud computing, and digital transformation. Any IT manager will tell you how difficult it is to gather volunteers to handle the dreaded “print project”, and adding it to a meeting agenda can clear a board room pretty quickly.

In short, no sane IT professional wants to spend their days on printing, and so senior IT managers will often bring in Print Vendors to tackle the problem on their behalf. Then, after signing a 3-5 year Managed Print Service (MPS) contract with a print vendor, the expectation is that all of the organizations print issues will magically disappear. Unfortunately, this is usually a pipe dream.

Despite all the advances in virtualized desktop infrastructure (VDI) technology, printing still continues to be a vital function within the healthcare industry. Healthcare organizations running a wide printing infrastructure can be challenging.

In particular, large hospitals with widely dispersed zones and highly mobile printing environments need every moment of their time taking care of patients. In the case of St. Joseph Health (SJH), their CIO and IT team had been struggling with Meditech printing issues in their Citrix environment.