With the second largest emergency department and ten additional sites in California, a dispersed, six-zone printing environment in West Texas/Eastern New Mexico, SJH needed a solution that would help with printer management issues and user profile corruption in a virtualized desktop infrastructure (VDI) environment.

ECRMC is an acute-care medical center serving the healthcare needs of the Imperial Valley area of California (USA). Their health network includes 100 physicians’ offices, with an average of five staff per office. 95% of ECRMC’s printing output revolves around remote printing of lab results in physicians’ offices. With hundreds of heterogeneous user devices and printers dispersed over multiple locations provisioned over VM virtual desktops, ECRMC was facing a huge headache when it came to printer management and help desk support calls. Through the use of UniPrint’s Universal Printer Driver, along with the PrintPal printer mapping utility, printer management and printing became so simple that help desk printing support dropped to 1-2 calls per week.

MUSC (USA) is a premier academic health center known for excellence in education, biomedical research, and patient care. Through Citrix, their IT network links over 14,000 PCs, Macs and laptops connecting to various platforms and customized applications locally and remotely. Users have unique printing requirements, ranging from prescription labels and nurse’s notes, to patient medical records and financial reports. Printing was critical to MUSC’s workflow but IT was inundated with printer management and unreliable printing issues. UniPrint Infinity™ solved these problems, providing simplified printer management, fast and reliable printing, and responsive technical support.

Victorian Order of Nurses (Canada) is a not-for-profit charitable home and community care organization offering a wide range of healthcare solutions. Their network of more than 50 sites delivered services in 1,300 communities with the help of 16,000 staff and volunteers. With a significant number of VON Canada employees working from home or other remote locations, there were no set standards for printers on the network. From servers not responding, to clients not being able to print, it was a challenge identifying the printing problems. UniPrint provided a reliable printing solution that significantly reduced the amount of time spent by administrators investigating and solving print-related issues.

Thibodaux Regional Medical Center, a 185-bed nationally recognized, award winning medical center in Thibodaux, Louisiana invested in a Virtual Desktop Infrastructure (VDI) to create a mobile environment for their physicians and care teams as well as relieve IT burden. The ability to roam created a new challenge with Thibodaux Regional’s existing printing infrastructure. The printer mapping in their existing MEDITECH version depends on the location where the provider initially accessed the system, and it does not recognize when they move to a new location. UniPrint’s location-based printing resolved this problem because it maps MEDITECH print jobs to whichever printer is closest to the user’s endpoint. There is no need to find a printer from a list, and print jobs consistently print and arrive at the correct location.

As one of the world’s premier humanitarian organizations, the American Red Cross has been helping people for over 135 years. The Red Cross depends on a nimble workforce and committed volunteers who provide local disaster relief, manage humanitarian services such as blood collection and distribution, and support military families in the United States and abroad.
The team knew that printer driver incompatibility could be a pain in VDI environments. New printer models would have required vendor-specific drivers, and changes to leased printers would have required frequent updates on all VDI images.
Given printer driver incompatibility issues and user challenges, the Red Crossneeded a reliable print management solution for both on- and off-network printing that worked seamlessly across an expanding array of devices and printer makes and models.

Brentwood Borough Council has been transforming itself into an outstanding example of what a “cloud first” approach to government services could look like. Reaching that point has involved a lot of work under tight timelines which is why Brentwood Borough Council turned to UniPrint.net. UniPrint helped Brentwood implement Infinity for the Cloud, a managed print solution designed specifically to work with market-leading solutions such as Microsoft Azure.

The Government landscape and nature of sensitive policy matters being worked upon requires high levels of security, data protection, and availability of services. This extends to the ability to securely and confidently print sensitive documents and legislation. In 2008, UniPrint Infinity’s Universal Print Driver technology (UPD) was selected to standardize the HP printing estate and to resolve the issues of multiple printer drivers and ongoing updates. By working with only one universal printer driver in their Citrix environment, the Welsh Government was able to eliminate all printer driver incompatibility issues, simplify printer management, enable secure pull printing, and eliminate print waste that could also cause compliancy issues.

Nacro is a crime reduction charity dedicated to reducing crime and re-offending in communities across the UK. Nacro’s data center is hosted offsite by a specialist provider, running a Citrix XenApp environment delivering desktops to 110 offices around the UK. Printing problems including cumbersome printer management, slow remote printing and client data confidentiality issues began to emerge as soon as Citrix was adopted. Upon testing UniPrint Infinity’s secure pull printing, Nacro immediately experienced effortless printer management, fast remote printing with security, with the added benefit of reduced printing costs.

Standard Bank Offshore Group provides offshore financial services from offices located in Jersey, Isle of Man, London, Mauritius, and Johannesburg. The Group’s data center and print servers are centralized in Jersey. While remote printing is a critical business process, the offshore offices experienced ongoing bandwidth and slow printing issues causing compliance concerns. When migrating to Citrix XenApp 6.5 in 2013, the Groups invited UniPrint to provide a future proof printing solution with security. The resultant POC proved that UniPrint did not only eliminate the Groups’ remote printing challenges, providing consistently fast printing, simplifying printer management and improving print security, but also saved printing costs through elimination of aborted and incomplete print jobs.

Lockton is the world’s largest privately owned insurance brokerage firm providing insurance, risk management, and employee benefits solutions globally. The large number of users and devices, multiple system interfaces, diverse range of apps, and dispersed operational locations in Europe, the Middle East and Africa made print management an almost impossible task for IT in their VDI environment. By deploying UniPrint Infinity, Lockton eliminated the print management problems thereby drastically reducing printing support calls, and sped up the printing process across their complex environments.

With over 90 production Citrix Presentation Servers, and a broad network after a recent merger, Lincoln Financial Group (USA) required a simplified method to manage printing to its end users. After testing UniPrint alongside another printing solution, Lincoln decided to standardize printing with UniPrint’s Universal Printer Driver, as they found UniPrint to be the superior product in terms of installation, performance, use, support and pricing.

TEAM Software, a fully integrated, cloud-based ERP software solution provdies leading edge financial, operations and workforce management components that work together to streamline business processes and deliver a complete picture of profitability for their clients.
Their clients need consistent access to stable printing and accurately formatted documents no matter where they are – at the office, in the field, on the job site or at home.
They were keen to find a print management solution that would support clients’ varied and customized printing requirements without draining the team responsible for providing IT support

Rely as a service (Netherlands) is a leading IT services company that offers hosting and IT services to legal, non-profit, finance and media sectors.To facilitate and distribute this service, Rely hosts the hardware servers and apps from a fully managed data centre in Amsterdam and use Microsoft RDS for distribution of application printing functionality. Rely found that although RDS is a great VDI platform for distributed branch setups, it lacked essential features when printing via the cloud, including print data compression. Because the print files are too large to process, print jobs arrived heavily delayed or corrupted. After making a switch to UniPrint Infinity, Rely saw improve performance in security and on-demand printing functionality which their previous print vendor was unable to provide.

Netgain (USA) is a healthcare IT provider offering outsourced solutions for complex IT deployments, hosted electronic medical records (EMR) and practice management systems to healthcare organizations and private practices. The large number of varied client environments, sessions and software apps within their Microsoft Remote Desktop Services environments caused huge incompatibility and printer management issues and constant print control system crashes, which led to security and compliance concerns. UniPrint’s PDF-based Universal Printer Driver eliminated incompatibility issues, simplified printer management, solved location printing issues and improved security around the printing of sensitive health information.

Partner Solutions (Canada) is the application solution services provider for medium and large insurance brokerages across Canada. Whereas on-demand printing and high level of accuracy are pre-requisites, their previous printing solution failed on both scores. Their inability to solve printer driver incompatibility issues, which were caused by the large number of connected but dissimilar printers, created server instability and unreliable printing. After switching to UniPrint Infinity, Partner Solutions immediately saw improved performance of printing applications as well as reduced requirements for printer management, and solidified their reputation as a provider of reliable hosted services.

Carolina Container designs and manufactures quality corrugated packaging for customers across the southeastern United States. The company’s complex IT infrastructure includes 400 users with shared access to 150 network printers of various models across 15 different locations. High volume printing demands, users’ varied printing needs, and challenges of managing thin-client printing in a virtualized environment plagued system administrators with printer driver incompatibility issues, frequent server crashes and excessive help desk calls. UniPrint’s PDF-based Universal Printer Driver provided an all-around solution that helped to realize cost savings while improving security and ease of administration for Carolina’s increasingly mobile workforce.

Sonoco-Alcore (Belgium) is a leading provider of consumer packaging, industrial products, protective packaging, and packaging supply chain services. A decade of acquisitions created a complex IT environment that included multiple isolated data farms and disparate systems. Sonoco-Alcore deployed Microsoft’s Navision ERP with Citrix to centralize management and distribution of apps to users across Europe, but experienced unpredictable and erratic printer availability, and network performance degradation. Through the use of UniPrint solution, printer management was simplified, support costs reduced, and stable and seamless printing was finally possible across the network.

Bidvest Waltons is South Africa’s leading consumer and business office supplier. Reliable printing is critical to their everyday trading; with the need to produce some 100,000 print jobs a day across 120 branches/outlets on 1500 virtual desktops distributed over Microsoft RDS. At their initial installation of RDS, Waltons encountered huge bandwidth and slow RDS printing issues. Without a prompt solution, the centralized RDS infrastructure service could have been abandoned. Putting UniPrint Infinity to a stress test, they found UniPrint Infinity’s PDF generator was the answer in providing the much needed immediate relief on bandwidth issues, enabling fast and reliable cloud printing.

Canfor Corporation (Canada) is the largest producer of SPF lumber in North America. It deployed Citrix to centrally manage and distribute complex applications to 5000 employees and 2200 contractors across its global operation. However, managing such a large network of user devices, and printers with dissimilar drivers that caused myriads of incompatibility issues was a nightmare to the system administrator. Another challenge was ensuring printing reliability and accuracy of large, complex maps from apps like Geographical Information System (GIS), which could have serious legal and safety implications. UniPrint’s PDF-based Universal Printer Driver provided a simple, reliable, anywhere and any device printing solution beyond what Citrix could offer.

Carter’s is the number one clothing brand for babies and children in the US. While their Citrix environment was perfect for Carter’s to manage its highly dispersed network of 400 retail stores, the stores were often unable to correctly print purchasing and inventory reports, or accurately print customized barcode fonts. The company also found itself struggling with the management of hundreds of different printer drivers that slowed down the network performance. UniPrint provided the perfect fit. One Universal Printer Driver eliminated all incompatibility issues thereby improving server stability and network performance. All users were able to print quickly and admins were able to easily manage printing centrally. The UniPrint team also developed a unique patch that allowed accurate printing of customized barcode fonts.

Martin Marietta Materials is the second-largest producer of construction aggregates in the United States with over 3000 facilities across 33 states. Their complex IT infrastructure, disparate environments, diverse internal and external user groups of 3200 remote users, and high volume and demanding printing requirements presented great printing challenges. When the company migrated to Citrix XenApp 6.5 and consolidated all apps into a single server farm in 2012, it decided to adopt UniPrint Infinity as the print platform to accommodate its expansion and increasingly complex printing requirements. UniPrint Infinity fulfilled its mission by providing a PDF-based universal printing solution that is simple to manage, highly scalable, printer vendor-agnostic, and bandwidth friendly that enables fast printing on any device from anywhere, even on a barge!

Newfoundland Power Inc. (Canada) operates an integrated electricity generation, transmission, and distribution system in the province of Newfoundland (Canada). Fast and reliable printing of service orders and outage tickets was required to enable field personnel to deliver superior customer service. However, the company was facing constant and costly struggle in keeping the printing system operating in its Citrix environment due to the large number of different client printers on the network. UniPrint provided a reliable, printer vendor-agnostic Universal Printer Driver solution that eliminated all driver incompatibilities issues, making printing easy and efficient. The end result was a user-friendly network that required almost no printer administration.

Southern Company is the premier energy company in Southeastern US, with 26,000 employees serving the power needs of 4.3 million customers in a 120,000 square mile territory. While the company was required to constantly print large volumes of large-sized, detailed maps to maintain the infrastructure, and provide reliable service, it was battling with printer management and bandwidth issues especially for outlying remote offices across its Citrix environment. UniPrint provided a Universal Printer Driver and PDF generator that eliminated printer management, printing and bandwidth issues. Regular stress tests proved that UniPrint was capable of printing 1000 maps at a time without an issue. When Hurricane Katrina hit in 2005, the printing system cranked out maps day and night!