{"id":3781,"date":"2017-07-19T16:34:30","date_gmt":"2017-07-19T20:34:30","guid":{"rendered":"https:\/\/www.uniprint.net\/?page_id=3781\/"},"modified":"2021-08-03T07:37:42","modified_gmt":"2021-08-03T11:37:42","slug":"uniprint-support-program","status":"publish","type":"page","link":"https:\/\/uniprint.net\/fr\/uniprint-support-program\/","title":{"rendered":"UniPrint Infinity | Programme de soutien Uniprint"},"content":{"rendered":"<h2 style=\"color: #133256; font-size: 44px;\">Programme d&rsquo;assistance \u00e0 la client\u00e8le<\/h2>\n<p>Le programme de support Process Fusion offre aux clients un moyen simple et peu co\u00fbteux de garantir que vos produits UniPrint Infinity achet\u00e9s fonctionnent toujours avec une efficacit\u00e9 maximale et que vous avez toujours acc\u00e8s \u00e0 la version la plus r\u00e9cente du produit achet\u00e9, avec un contr\u00f4le total du budget. Notre \u00e9quipe d&rsquo;assistance hautement qualifi\u00e9e poss\u00e8de les comp\u00e9tences et les connaissances n\u00e9cessaires pour g\u00e9rer tous vos probl\u00e8mes d&rsquo;assistance UniPrint Infinity et est pr\u00eate \u00e0 vous aider.<\/p>\n<div class=\"buttons-container left\">\n<div class=\"button-container blue \">\n<div class=\"button\" role=\"button\">\n            <a href=\"https:\/\/bit.ly\/3h79vJZ\">T\u00e9l\u00e9charger la brochure<\/a>\n        <\/div>\n<\/p>\n<\/div>\n<div class=\"button-container  \">\n<div class=\"button\" role=\"button\">\n            <a href=\"https:\/\/www.uniprint.net\/fr\/contact-us\/\">Nous contacter<\/a>\n        <\/div>\n<\/p>\n<\/div><\/div>\n<style>\n        .gp-responsive-spacer-hwDMZchTtU {\n            padding-bottom: 50px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-hwDMZchTtU {\n                padding-bottom: 38px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-hwDMZchTtU {\n                padding-bottom: 26px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-hwDMZchTtU\"><\/div>\n<h5>Avantages du programme de support Process Fusion<\/h5>\n<p>Notre programme de support Process Fusion offre une large gamme de support pour vos produits UniPrint Infinity, y compris la maintenance &amp; amp; mises \u00e0 jour, r\u00e9solution des probl\u00e8mes, prise en charge des mises \u00e0 niveau, performances &amp; amp; conseils de r\u00e9glage, configuration &amp; amp; conseils de migration et temps de r\u00e9ponse garantis.<\/p>\n<p style=\"text-align: left;\">\n<div class=\"image-text-container\">\n<p style=\"text-align: left;\">\n<div class=\"image-text-panel\">\n<div class=\"inner-container\">\n<div class=\"image\">\n<div class=\"image-container\">\n                        <img src=\"https:\/\/uniprint.net\/wp-content\/uploads\/2020\/08\/rule-based-printing-4.png\" alt=\"\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"text\">\n<p style=\"text-align: left;\"><strong>Assurez-vous que votre solution fonctionne \u00e0 des niveaux optimis\u00e9s<\/strong><\/p>\n<p style=\"text-align: left;\">\n                <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p style=\"text-align: left;\">\n<div class=\"image-text-panel\">\n<div class=\"inner-container\">\n<div class=\"image\">\n<div class=\"image-container\">\n                        <img src=\"https:\/\/uniprint.net\/wp-content\/uploads\/2020\/08\/rule-based-printing-1.png\" alt=\"\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"text\">\n<p style=\"text-align: left;\"><strong>Acc\u00e8s continu \u00e0 notre \u00e9quipe d&rsquo;experts techniques d\u00e9di\u00e9s<\/strong><\/p>\n<p style=\"text-align: left;\">\n                <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p style=\"text-align: left;\">\n<div class=\"image-text-panel\">\n<div class=\"inner-container\">\n<div class=\"image\">\n<div class=\"image-container\">\n                        <img src=\"https:\/\/uniprint.net\/wp-content\/uploads\/2020\/08\/rule-based-printing-5.png\" alt=\"\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"text\">\n<p style=\"text-align: left;\"><strong>Assistance mondiale disponible<br \/>\n24\/7<\/strong><\/p>\n<p style=\"text-align: left;\">\n                <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p style=\"text-align: left;\">\n<div class=\"image-text-panel\">\n<div class=\"inner-container\">\n<div class=\"image\">\n<div class=\"image-container\">\n                        <img src=\"https:\/\/uniprint.net\/wp-content\/uploads\/2020\/08\/rule-based-printing-3.png\" alt=\"\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"text\">\n<p style=\"text-align: left;\"><strong>Aucun retard suppl\u00e9mentaire sur le ticket de support<br \/>\ncas<\/strong><\/p>\n<p style=\"text-align: left;\">\n                <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p style=\"text-align: left;\">\n<div class=\"image-text-panel\">\n<div class=\"inner-container\">\n<div class=\"image\">\n<div class=\"image-container\">\n                        <img src=\"https:\/\/uniprint.net\/wp-content\/uploads\/2020\/08\/rule-based-printing-2.png\" alt=\"\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"text\">\n<p style=\"text-align: left;\"><strong>Support du cycle de vie du produit<\/strong><\/p>\n<p style=\"text-align: left;\">\n                <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p style=\"text-align: left;\">\n<div class=\"image-text-panel\">\n<div class=\"inner-container\">\n<div class=\"image\">\n<div class=\"image-container\">\n                        <img src=\"https:\/\/uniprint.net\/wp-content\/uploads\/2020\/08\/rule-based-printing-6.png\" alt=\"\">\n                    <\/div>\n<\/p><\/div>\n<div class=\"text\">\n<p style=\"text-align: left;\"><strong>Escalades de cas<br \/>\n<\/strong><\/p>\n<p style=\"text-align: left;\">\n                <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p style=\"text-align: left;\"><\/div>\n<p>[\/gp_single_block]<\/p>\n<h5>Fonctionnalit\u00e9s du programme de support Process Fusion<\/h5>\n<style>\n        .gp-responsive-spacer-kJztcLwMVv {\n            padding-bottom: 20px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-kJztcLwMVv {\n                padding-bottom: 15.2px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-kJztcLwMVv {\n                padding-bottom: 10.4px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-kJztcLwMVv\"><\/div>\n<div class=\"gp-no-bar   landing  gp-two-col gp-align-middle\">\n<div class=\"gp-col gp-left\">\n<p><strong>Services de soutien de premi\u00e8re ligne:<\/strong> Pour nous assurer qu&rsquo;UniPrint Infinity s&rsquo;int\u00e8gre parfaitement dans votre environnement informatique, nous fournissons une assistance compl\u00e8te aux logiciels compatibles UniPrint Infinity, y compris le d\u00e9pannage des probl\u00e8mes de logiciels informatiques, la maintenance des logiciels informatiques et la mise \u00e0 niveau des logiciels; et \u00e9galement une assistance au mieux pour d&rsquo;autres solutions personnalis\u00e9es con\u00e7ues ou achet\u00e9es par votre organisation.<\/p>\n<p><strong>Disponibilit\u00e9 ouverte:<\/strong> Tous les membres re\u00e7oivent une assistance t\u00e9l\u00e9phonique et par e-mail mondiale illimit\u00e9e \u00e0 notre \u00e9quipe d&rsquo;assistance pendant les heures de travail, ainsi qu&rsquo;une assistance 24\/7 pour les membres premium.<\/p>\n<\/p><\/div>\n<div class=\"gp-col gp-right\">\n<p><strong>Mises \u00e0 niveau des fonctionnalit\u00e9s du produit:<\/strong> Tous les membres re\u00e7oivent gratuitement des mises \u00e0 jour, des Service Packs et des mises \u00e0 jour du produit UniPrint Infinity achet\u00e9. Les membres peuvent acheter toutes les nouvelles \u00e9ditions du logiciel UniPrint de leur choix, sans aucune limitation pr\u00e9alable.<\/p>\n<p><strong>Mises \u00e0 jour des actualit\u00e9s sur les produits:<\/strong> Les membres sont inform\u00e9s des derni\u00e8res mises \u00e0 jour, telles que les nouvelles versions de logiciels, les versions de fonctionnalit\u00e9s, les Service Packs et les mises \u00e0 jour cumul\u00e9es, via la newsletter UniPrint. La newsletter relie \u00e9galement les membres \u00e0 de nouveaux livres blancs, \u00e0 de la documentation technique et \u00e0 des programmes promotionnels et de r\u00e9compense.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<style>\n        .gp-responsive-spacer-mCkjzqLgZT {\n            padding-bottom: 30px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-mCkjzqLgZT {\n                padding-bottom: 22.8px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-mCkjzqLgZT {\n                padding-bottom: 15.6px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-mCkjzqLgZT\"><\/div>\n<h5>Packages de support UniPrint Infinity<\/h5>\n<p>Notre programme de support Process Fusion propose deux packages pour la prise en charge de vos produits UniPrint Infinity, y compris la maintenance &amp; amp; mises \u00e0 jour, r\u00e9solution des probl\u00e8mes, prise en charge des mises \u00e0 niveau, performances &amp; amp; conseils de r\u00e9glage, configuration &amp; amp; conseils de migration et temps de r\u00e9ponse garantis.<\/p>\n<style>\n        .gp-responsive-spacer-gPOJHUITHS {\n            padding-bottom: 10px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-gPOJHUITHS {\n                padding-bottom: 7.6px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-gPOJHUITHS {\n                padding-bottom: 5.2px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-gPOJHUITHS\"><\/div>\n<div class=\"gp-no-bar   gp-two-col gp-align-middle\">\n<div class=\"gp-col gp-left\">\n<h6>Assistance professionnelle<\/h6>\n<p>Notre offre d&rsquo;assistance essentielle comprend un temps de r\u00e9ponse am\u00e9lior\u00e9 et un acc\u00e8s par t\u00e9l\u00e9phone ou e-mail \u00e0 nos ing\u00e9nieurs d&rsquo;assistance.<\/p>\n<ul>\n<li>Temps de r\u00e9ponse &#8211; 1 jour ouvrable<\/li>\n<li>Assistance 24\/7 &#8211; Non<\/li>\n<li>T\u00e9l\u00e9phone &#8211; Oui<\/li>\n<li>Email &#8211; Oui<\/li>\n<\/ul><\/div>\n<div class=\"gp-col gp-right\">\n<h6>Assistance Premium<\/h6>\n<p>Notre offre d&rsquo;assistance premium comprend une \u00e9quipe d\u00e9di\u00e9e avec un temps de r\u00e9ponse 24h \/ 24 et 7j \/ 7 et un acc\u00e8s par t\u00e9l\u00e9phone ou e-mail \u00e0 nos ing\u00e9nieurs d&rsquo;assistance.<\/p>\n<ul>\n<li>Temps de r\u00e9ponse &#8211; 4 heures ouvrables<\/li>\n<li>Assistance 24\/7 &#8211; Oui<\/li>\n<li>T\u00e9l\u00e9phone &#8211; Oui<\/li>\n<li>Email &#8211; Oui<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<style>\n        .gp-responsive-spacer-FFNkQZWxem {\n            padding-bottom: 30px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-FFNkQZWxem {\n                padding-bottom: 22.8px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-FFNkQZWxem {\n                padding-bottom: 15.6px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-FFNkQZWxem\"><\/div>\n<h5>En savoir plus sur notre programme d&rsquo;assistance<\/h5>\n<p>Pour vous assurer que vos produits UniPrint Infinity continuent de fonctionner \u00e0 des niveaux optimaux et qu&rsquo;il n&rsquo;y a pas de lacunes dans le support, vous devez renouveler vos licences chaque ann\u00e9e. Nous vous recommandons \u00e9galement de toujours mettre \u00e0 jour votre UniPrint Infinity vers la derni\u00e8re version pour profiter des derni\u00e8res fonctionnalit\u00e9s et fonctionnalit\u00e9s de nos produits.<\/p>\n<p>Votre programme d&rsquo;assistance technique prend effet \u00e0 compter de la date d&rsquo;achat du contrat de licence du logiciel et s&rsquo;\u00e9tend sur un an. Les services d&rsquo;assistance technique ne sont disponibles que pour les clients disposant d&rsquo;un <a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/05\/UPSupportAgreement.pdf\"> contrat d&rsquo;assistance UniPrint Infinity valide<\/a>.<\/p>\n<p>Pour plus d&rsquo;informations sur nos packages d&rsquo;assistance, nos tarifs ou pour renouveler votre abonnement annuel \u00e0 l&rsquo;assistance UniPrint Infinity, contactez votre revendeur UniPrint Infinity le plus proche ou <a href=\"https:\/\/www.uniprint.net\/en\/contact-us\/\"> contactez notre \u00e9quipe<\/a>.<\/p>\n<p><img class=\"aligncenter wp-image-11954 size-full\" src=\"https:\/\/uniprint.net\/wp-content\/uploads\/2020\/06\/transformprint.png\" alt=\"\" width=\"1024\" height=\"130\" \/><\/p>\n<style>\n        .gp-responsive-spacer-dwAFAcKBxU {\n            padding-bottom: 55px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-dwAFAcKBxU {\n                padding-bottom: 41.8px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-dwAFAcKBxU {\n                padding-bottom: 28.6px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-dwAFAcKBxU\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Programme d&rsquo;assistance \u00e0 la client\u00e8le Le programme de support Process Fusion offre aux clients un moyen simple et peu co\u00fbteux de garantir que vos produits UniPrint Infinity achet\u00e9s fonctionnent toujours avec une efficacit\u00e9 maximale et que vous avez toujours acc\u00e8s<a class=\"excerpt-read-more\" href=\"https:\/\/uniprint.net\/fr\/uniprint-support-program\/\" title=\"ReadUniPrint Infinity | Programme de soutien Uniprint\">&#8230; Read more &raquo;<\/a><\/p>\n","protected":false},"author":1142,"featured_media":11032,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-landing.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UniPrint Infinity | Programme de soutien Uniprint | UniPrint.net<\/title>\n<meta name=\"description\" content=\"Le programme de soutien UniPrint vous permet d&#039;avoir toujours acc\u00e8s \u00e0 notre \u00e9quipe d&#039;exp\u00e9rience client et \u00e0 la version la plus r\u00e9cente du produit UniPrint..\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uniprint.net\/fr\/uniprint-support-program\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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