{"id":3737,"date":"2017-07-19T14:10:14","date_gmt":"2017-07-19T18:10:14","guid":{"rendered":"https:\/\/www.uniprint.net\/?page_id=3737\/"},"modified":"2026-06-29T04:08:09","modified_gmt":"2026-06-29T08:08:09","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/uniprint.net\/fr\/knowledge-base\/","title":{"rendered":"UniPrint Infinity &#8211; Base de connaissances"},"content":{"rendered":"<br \/>\n<style>\n        .gp-responsive-spacer-cXKzwsqneu {\n            padding-bottom: 80px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-cXKzwsqneu {\n                padding-bottom: 60.8px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-cXKzwsqneu {\n                padding-bottom: 41.6px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-cXKzwsqneu\"><\/div>\n<div class=\"gp-single-block-container \">\n<h1>Base de Connaissances<\/h1>\n<\/p><\/div>\n<p>Bienvenue dans la base de connaissances UniPrint o\u00f9 nous tenons une collection de questions, de r\u00e9ponses et d&rsquo;informations sur UniPrint Infinity.<\/p>\n<p>Nous mettons r\u00e9guli\u00e8rement \u00e0 jour ces informations, alors assurez-vous de revenir en arri\u00e8re. Si vous ne trouvez pas la r\u00e9ponse \u00e0 votre question, <a href=\"https:\/\/www.uniprint.net\/fr\/contact-us\/\">contactez-nous<\/a>.<\/p>\n<p>Click on a category:<\/p>\n<ul>\n<li><a href=\"#troubleshooting\">D\u00e9pannage<br \/>\n<\/a><\/li>\n<li><a href=\"#administration\">Administration<\/a><\/li>\n<\/ul>\n<h5><a id=\"troubleshooting\"><\/a>D\u00e9pannage<\/h5>\n<style>\n        .gp-responsive-spacer-AakgxaIvhE {\n            padding-bottom: 10px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-AakgxaIvhE {\n                padding-bottom: 7.6px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-AakgxaIvhE {\n                padding-bottom: 5.2px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-AakgxaIvhE\"><\/div>\n<div class=\"gp-accordian-container open\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Collecte de vidage de vidage de mode utilisateur Windows<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong> UniPrint Infinity 8.0 ou version ult\u00e9rieure<\/p>\n<p><strong>Symptom:\u00a0<\/strong>\u00c0 partir du visualiseur d&rsquo;\u00e9v\u00e9nements, vous voyez qu&rsquo;un ou plusieurs processus UniPrint s&rsquo;est \u00e9cras\u00e9.<\/p>\n<p><strong>Cause:\u00a0<\/strong>Il y a plusieurs raisons pour lesquelles un processus s&rsquo;effondrerait.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>Collectez et renvoyez les d\u00e9charges de s\u00e9curit\u00e9 de Windows \u00e0 l&rsquo;\u00e9quipe de d\u00e9veloppement pour analyse.<\/p>\n<ul>\n<li>Recherchez des fichiers avec les extensions .dmp, .hdmp ou .mdmp, g\u00e9n\u00e9ralement trouv\u00e9es sous% ProgramData% \\ Microsoft \\ Windows \\ WER \\ ReportQueue.<\/li>\n<\/ul>\n<ul>\n<li>Si aucun n&rsquo;a \u00e9t\u00e9 cr\u00e9\u00e9, suivez les <a href=\"http:\/\/msdn.microsoft.com\/en-us\/library\/windows\/desktop\/bb787181%28v=vs.85%29.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">instructions ici pour activer<\/a> la fonctionnalit\u00e9:<\/li>\n<\/ul>\n<ul>\n<li>Transf\u00e9rer les fichiers de vidage \u00e0 l&rsquo;\u00e9quipe de d\u00e9veloppement, ainsi que les informations du syst\u00e8me d&rsquo;exploitation ainsi que les conditions de collision afin qu&rsquo;ils comprennent les circonstances.<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Rundll32.exe CPU\/M\u00e9moire \u00e9lev\u00e9e sur le serveur d&rsquo;impression<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong> Pilote d&rsquo;impression universel HP Issue<\/p>\n<p><strong>Symptom:\u00a0<\/strong>Rundll32.exe va m\u00e2cher des ressources de CPU et de m\u00e9moire sur le serveur d&rsquo;impression. Il s&rsquo;agit d&rsquo;une augmentation graduelle mais se poursuivra jusqu&rsquo;\u00e0 ce que CPU soit \u00e0 100% et aucune m\u00e9moire n&rsquo;est disponible.<\/p>\n<p>Pour v\u00e9rifier ceci, t\u00e9l\u00e9chargez le Process Monitor et affichez l&rsquo;activit\u00e9 Process and Thread uniquement. Filtrer pour rundll32.exe et v\u00e9rifier les propri\u00e9t\u00e9s. Vous verrez un nom de file d&rsquo;attente HP avec quelque chose de similaire \u00e0 \u00abHP Print Job Monitor\u00bb.<\/p>\n<p><strong>Cause:\u00a0<\/strong>HP Print Job Monitor.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>Il d\u00e9sactivera le \u00abHP Print Job Monitor\u00bb pour toutes les imprimantes HP. Cela devrait \u00eatre ex\u00e9cut\u00e9 sur le serveur d&rsquo;impression en tant qu&rsquo;administrateur \u00e9lev\u00e9.<\/p>\n<p>Ceci n&rsquo;est pas n\u00e9cessaire sur le serveur d&rsquo;impression car personne ne le surveille activement.<\/p>\n<p>Il ajoutera l&rsquo;entr\u00e9e \u00e0 tous les pilotes ayant \u00abHP\u00bb dans le nom du pilote:<\/p>\n<p>HKLM \\ System \\ CurrentControlSet \\ Control \\ Print \\ &lt;Nom de l&rsquo;imprimante&gt; \\ PrinterDriverData<\/p>\n<p>Nom de la valeur: SSNPNotifyEventSetting<\/p>\n<p>Valeur: 0<\/p>\n<p><a href=\"https:\/\/www.dropbox.com\/s\/f9pmw8oxusz5hr6\/SSNPNotifyEventSetting.zip?dl=0\" target=\"_blank\" rel=\"noopener noreferrer\">T\u00e9l\u00e9charger ici<br \/>\n<\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>D\u00e9sactiver le mode de protection Acrobat Reader X<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0Adobe Reader Version X ou ult\u00e9rieure<\/p>\n<p><strong>Symptom:\u00a0<\/strong>L&rsquo;utilisateur obtient le message d&rsquo;erreur suivant lors de l&rsquo;impression \u00e0 l&rsquo;aide du plugin Adobe.<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Printer-not-found.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMA==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone wp-image-4874 size-medium\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Printer-not-found-300x113.png\" alt=\"Acrobat Reader X Printer not found\" width=\"300\" height=\"113\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Printer-not-found-300x113.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Printer-not-found.png 397w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Cause:\u00a0<\/strong>Le mode de protection Adobe Reader au d\u00e9marrage est activ\u00e9.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>Il existe quelques m\u00e9thodes pour d\u00e9sactiver le mode de protection dans Adobe Reader:<\/p>\n<p><strong>M\u00e9thode 1. &#8211; M\u00e9thode REG<br \/>\n<\/strong><\/p>\n<p>Windows Registry Editor Version 5.00<\/p>\n<p>[HKEY_LOCAL_MACHINE \\ SOFTWARE \\ Policies \\ Adobe \\ Acrobat Reader \\ 10.0 \\ FeatureLockDown]<\/p>\n<p>\u00ab\u00a0BProtectedMode\u00a0\u00bb = dword: 00000000<\/p>\n<p>Remarque: Au-dessus de la ligne D\u00e9sactive le mode prot\u00e9g\u00e9 au d\u00e9marrage<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMQ==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone wp-image-4878 size-medium\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup-300x117.png\" alt=\"Acrobat Reader X Protected Mode on startup\" width=\"300\" height=\"117\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup-300x117.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup-600x234.png 600w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup-768x299.png 768w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup.png 790w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>M\u00e9thode 2. &#8211; Dans Adobe Reader<\/strong><\/p>\n<p>Cliquez sur Edition&gt; Pr\u00e9f\u00e9rences&gt; S\u00e9curit\u00e9 (am\u00e9lior\u00e9e)<\/p>\n<p>D\u00e9cochez Activer le mode de protection au d\u00e9marrage<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Uncheck-Enable-Protection-Mode-at-Startup.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMg==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone wp-image-4876 size-medium\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Uncheck-Enable-Protection-Mode-at-Startup-242x300.png\" alt=\"Acrobat Reader X Uncheck Enable Protection Mode at Startup\" width=\"242\" height=\"300\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Uncheck-Enable-Protection-Mode-at-Startup-242x300.png 242w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Uncheck-Enable-Protection-Mode-at-Startup.png 505w\" sizes=\"(max-width: 242px) 100vw, 242px\" \/><\/a><\/p>\n<p><strong>M\u00e9thode 3. &#8211; M\u00e9thode de mod\u00e8le ADM<br \/>\n<\/strong><\/p>\n<p><!--Voir:\u00a0<a href=\"http:\/\/forums.adobe.com\/message\/3499925\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/forums.adobe.com\/message\/3499925<\/a>--><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Colonnes de r\u00e9seau UniPrint manquant \u00e0 travers les imprimantes \u00e0 distance de vue<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Infinity 8.1.3\u00a0ou ult\u00e9rieure<\/p>\n<p><strong>Symptom:\u00a0<\/strong>Windows lance une erreur lorsque les utilisateurs tentent de mapper les files d&rsquo;attente UniPrint Network Queues. Les utilisateurs peuvent acc\u00e9der \u00e0 Bridge Server \u00e0 partir du r\u00e9seau, c&rsquo;est-\u00e0-dire \\\\ 172.30.136.146, mais lorsque les utilisateurs cliquent sur \u00ab\u00a0Afficher les imprimantes distantes\u00a0\u00bb, aucune des files d&rsquo;attente de la passerelle ne s&rsquo;affiche.<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMw==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone size-medium wp-image-4882\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-300x142.png\" alt=\"Gateway Queues Missing Through View Remote Printers\" width=\"300\" height=\"142\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-300x142.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-600x284.png 600w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-768x363.png 768w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-1024x484.png 1024w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers.png 1045w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Cause:\u00a0<\/strong>Inconnu \u00e0 compter du 26 mars 2014.<\/p>\n<p><strong>Resolution:<\/strong>\u00a0Red\u00e9marrez le spooler d&rsquo;impression sur le pont.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Probl\u00e8mes avec le client Mac ne fonctionnant pas dans OS X (Mavericks) 10.9.X ou sup\u00e9rieur<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Mac Client (Tous)<\/p>\n<p><strong>Symptom:\u00a0<\/strong>Probl\u00e8mes avec le client Mac ne fonctionnant pas dans OS X (Mavericks) 10.9.X ou sup\u00e9rieur.<\/p>\n<p><strong>Cause:\u00a0<\/strong>UniPrint Client se trouve dans une zone non visible de l&rsquo;\u00e9cran.<\/p>\n<p><strong>Resolution:\u00a0<\/strong>Assurez-vous que vous utilisez UniPrint Mac Client 4.03 ou sup\u00e9rieur s&rsquo;il est install\u00e9 sur OS X (Mavericks) 10.9.X ou Higher.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Bo\u00eete de dialogue d&rsquo;impression de l&rsquo;imprimante Print Job Processor \/ Greyed Out<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Client 5.0 ou sup\u00e9rieur<\/p>\n<p><strong>Symptom:<\/strong>\u00a0Lorsque les utilisateurs impriment avec l&rsquo;option \u00abPermettez-moi de choisir une imprimante chaque fois que j&rsquo;imprime\u00bb ou si elles activent l&rsquo;aper\u00e7u du document sur le client UniPrint et l&rsquo;impriment \u00e0 partir de l&rsquo;aper\u00e7u UniPrint:<\/p>\n<p>Ils obtiennent le message d&rsquo;erreur de traitement d&rsquo;impression de l&rsquo;imprimante suivant ou la bo\u00eete de dialogue d&rsquo;impression vierge \/ gris\u00e9e.<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/UniPrint-Client-Print-Processor.jpg\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtNA==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone size-medium wp-image-4886\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/UniPrint-Client-Print-Processor-300x133.jpg\" alt=\"UniPrint Client Print Processor\" width=\"300\" height=\"133\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/UniPrint-Client-Print-Processor-300x133.jpg 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/UniPrint-Client-Print-Processor.jpg 470w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>\u00a0<a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Print-Job-Processor-CrashGreyed-out-Print-Dialog-Box.jpg\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtNQ==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone size-medium wp-image-4888\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Print-Job-Processor-CrashGreyed-out-Print-Dialog-Box-300x271.jpg\" alt=\"Print Job Processor CrashGreyed out Print Dialog Box\" width=\"300\" height=\"271\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Print-Job-Processor-CrashGreyed-out-Print-Dialog-Box-300x271.jpg 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Print-Job-Processor-CrashGreyed-out-Print-Dialog-Box.jpg 475w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Cause:\u00a0<\/strong>Il semble seulement \u00eatre un probl\u00e8me sur Dell Latitude Laptops:<\/p>\n<ul>\n<li>Dell Latitude E5540<\/li>\n<li>Dell Latitude E5440<\/li>\n<\/ul>\n<p><strong><span style=\"font-size: 1rem;\">Syst\u00e8me d&rsquo;exploitation concern\u00e9:<\/span><\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 1rem;\">Windows 7 x64<\/span><\/li>\n<li>Windows 8.x x64<\/li>\n<\/ul>\n<p><!--<strong>Resolution:<\/strong>\n\nRemplacez l'ancien fichier UPCPrint.exe trouv\u00e9 dans C: \\ Program Files \\ UniPrint Client avec le fichier 32 ou 64 bits <a href=\"https:\/\/www.dropbox.com\/s\/fczkdijwrg58j9g\/UPCPrint_5.2.0.18.zip?dl=0\" target=\"_blank\" rel=\"noopener noreferrer\">correspondant<\/a>.\n--><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Actualiser les imprimantes dans PrintPAL Via Command Line<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Infinity Toutes les versions<\/p>\n<p><strong>Symptom:<\/strong>\u00a0L&rsquo;administrateur souhaite rafra\u00eechir les imprimantes dans PrintPAL via la ligne de commande.<\/p>\n<p><strong>Cause:<\/strong>\u00a0Vari\u00e9.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>Syntaxe:<\/p>\n<ul>\n<li>Logscrpt.exe \/printpalrefresh(9.0.6 ou plus t\u00f4t)<\/li>\n<li>UPSession.exe \/printpalrefresh (9.1 ou plus tard)<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>UniPrintDrive ne peut pas \u00eatre ajout\u00e9 en tant que ressources locales dans Microsoft Remote Desktop<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Produit de l&rsquo;application:<\/strong> Microsoft Remote Desktop 10.1.x avec MacOS 10.12 et ancien.<\/p>\n<p><strong>Cause:<\/strong> Inconnu.<\/p>\n<p><strong>Solution:<\/strong> r\u00e9trogradez \u00e0 la version 8.x.x de Microsoft Remote Desktop ou ajoutez le dossier d&rsquo;accueil de l&rsquo;utilisateur au param\u00e8tre \u00ab\u00a0Local Resources\u00a0\u00bb du bureau Microsoft Remote. Copiez ensuite le fichier appel\u00e9 \u00ab\u00a0UPClient.config\u00a0\u00bb du dossier \u00ab\u00a0UniPrintDrive\u00a0\u00bb dans le dossier de d\u00e9part de l&rsquo;utilisateur [Note: Ce fichier est juste un fichier vide, et peut \u00eatre cr\u00e9\u00e9 avec un \u00e9diteur de texte].<\/p>\n<p>Pour plus d&rsquo;informations, <a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2018\/03\/Full-Tutorial-MAC-RDP-Client-10.1.x-with-MacOS-10.12-or-Older-002.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">t\u00e9l\u00e9chargez le document complet<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>UniPrint n&rsquo;a pas trouv\u00e9 de moyen appropri\u00e9 pour vous transf\u00e9rer votre travail d&rsquo;impression<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Cela indique g\u00e9n\u00e9ralement un probl\u00e8me de canal virtuel entre le serveur et le client. Veuillez contacter notre \u00e9quipe de <a href=\"https:\/\/www.uniprint.net\/fr\/contact-us\/\">support UniPrint<\/a> pour d\u00e9terminer la cause sp\u00e9cifique.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Quelle est la difficult\u00e9 d&rsquo;impl\u00e9menter dans l&rsquo;environnement Azure??<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>C&rsquo;est en fait tr\u00e8s simple, car le seul nouveau serveur dont vous auriez besoin est le serveur Bridge pour UniPrint. Si vous cherchez \u00e0 consolider le serveur d&rsquo;impression dans le cloud, vous aurez d\u00e9j\u00e0 besoin des serveurs suppl\u00e9mentaires. Et les serveurs d&rsquo;applications seraient \u00e9galement d\u00e9j\u00e0 dans le cloud, vous n&rsquo;aurez donc qu&rsquo;\u00e0 installer les composants UniPrint sur les serveurs appropri\u00e9s.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Qu&rsquo;est-ce qui est requis pour avoir un serveur d&rsquo;impression sur un site distant alors que l&rsquo;application et le serveur de pont se trouvent dans Azure Cloud? Est-ce qu&rsquo;il n\u00e9cessite un VPN?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Non, aucun VPN requis tant que le serveur Bridge est accessible via une adresse IP externe. Nous avons besoin d&rsquo;un port \u00e0 r\u00e9-ouvrir dans le centre de donn\u00e9es afin que le serveur d&rsquo;impression distant puisse communiquer avec le serveur Bridge.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<h5>\n<style>\n        .gp-responsive-spacer-dPuqCVgtOq {\n            padding-bottom: 20px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-dPuqCVgtOq {\n                padding-bottom: 15.2px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-dPuqCVgtOq {\n                padding-bottom: 10.4px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-dPuqCVgtOq\"><\/div>\n<p><a id=\"administration\"><\/a>Administration<\/p>\n<style>\n        .gp-responsive-spacer-WhMuxsqzmp {\n            padding-bottom: 10px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-WhMuxsqzmp {\n                padding-bottom: 7.6px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-WhMuxsqzmp {\n                padding-bottom: 5.2px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-WhMuxsqzmp\"><\/div>\n<\/h5>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Contr\u00f4le de l&rsquo;utilisation de la licence UniPrint<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Infinity<\/p>\n<p><strong>Symptom:\u00a0<\/strong>Les utilisateurs obtiennent un filigrane lors de l&rsquo;impression.<\/p>\n<p><strong>Cause:\u00a0<\/strong>Toutes les licences UniPrint sont utilis\u00e9es par les utilisateurs qui ont une session sur le serveur Terminal \/ Citrix.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>Il existe 2 fa\u00e7ons de r\u00e9soudre ce probl\u00e8me:<\/p>\n<ol>\n<li>Plus de licences UniPrint peuvent \u00eatre achet\u00e9es.<\/li>\n<li>Permet uniquement aux utilisateurs qui doivent imprimer via UniPrint l&rsquo;acc\u00e8s \u00e0 logscrpt.exe\u00a0(9.0.6 ou plus t\u00f4t) or UPSession.exe (9.1 ou plus tard)<\/li>\n<\/ol>\n<ul>\n<li>Sur le serveur TS \/ Citrix, passez \u00e0 C: \\ Program Files \\ Uniprint Suite \\ LogScrpt.exe\u00a0(9.0.6 ou plus t\u00f4t) or UPSession.exe (9.1 ou plus tard)<\/li>\n<li>Amenez les propri\u00e9t\u00e9s pour logscrpt, cliquez sur l&rsquo;onglet de s\u00e9curit\u00e9.<\/li>\n<li>Supprimez le groupe de s\u00e9curit\u00e9 des utilisateurs.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Control-UniPrint-License-Usage.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtNg==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone wp-image-4871 size-medium\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Control-UniPrint-License-Usage-300x287.png\" alt=\"Control UniPrint License Usage\" width=\"300\" height=\"287\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Control-UniPrint-License-Usage-300x287.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Control-UniPrint-License-Usage.png 549w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Erreur: Impossible de transf\u00e9rer le document<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Client Toutes les versions<\/p>\n<p><strong>Symptom:<\/strong>\u00a0L&rsquo;utilisateur final re\u00e7oit un message d&rsquo;erreur ci-dessous lorsqu&rsquo;ils essaient d&rsquo;imprimer \u00e0 partir de leur session RDP \/ Citrix.<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Error-Unable-to-Transfer-Document.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtNw==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone size-medium wp-image-4893\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Error-Unable-to-Transfer-Document-300x123.png\" alt=\"Error Unable to Transfer Document\" width=\"300\" height=\"123\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Error-Unable-to-Transfer-Document-300x123.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Error-Unable-to-Transfer-Document.png 422w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Cause:\u00a0<\/strong><\/p>\n<ul>\n<li>Uniprint Client n&rsquo;est pas install\u00e9 ou install\u00e9 de mani\u00e8re incorrecte<\/li>\n<li>UniPrint Client a \u00e9t\u00e9 install\u00e9 avant le r\u00e9cepteur Citrix sur le poste de travail des utilisateurs<\/li>\n<li>Le client UniPrint ne fonctionnait pas au moment o\u00f9 la session utilisateur \u00e0 Citrix \/ TS a \u00e9t\u00e9 d\u00e9marr\u00e9e<\/li>\n<\/ul>\n<p><strong>Resolution:<\/strong><\/p>\n<ol>\n<li>Acc\u00e9dez \u00e0 la section <a href=\"https:\/\/www.uniprint.net\/fr\/uniprint-client\/\">de t\u00e9l\u00e9chargement du client<\/a> UniPrint Infinity.<\/li>\n<li>Choisissez de t\u00e9l\u00e9charger le fichier MSI appropri\u00e9 pour votre syst\u00e8me d&rsquo;exploitation local, x64 pour 64 bits ou x86 pour 32 bits.<\/li>\n<\/ol><\/div>\n<\/p><\/div>\n<style>\n        .gp-responsive-spacer-HYapxuZyOK {\n            padding-bottom: 30px;\n        }\n        @media screen and (max-width: 1024px){\n  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Nous mettons r\u00e9guli\u00e8rement \u00e0 jour ces informations, alors assurez-vous de revenir en arri\u00e8re. Si vous ne trouvez pas la<a class=\"excerpt-read-more\" href=\"https:\/\/uniprint.net\/fr\/knowledge-base\/\" title=\"ReadUniPrint Infinity &#8211; Base de connaissances\">&#8230; Read more &raquo;<\/a><\/p>\n","protected":false},"author":1142,"featured_media":2409,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-landing.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>UniPrint Infinity - Base de connaissances | UniPrint.net<\/title>\n<meta name=\"description\" content=\"Bienvenue dans la base de connaissances UniPrint o\u00f9 nous d\u00e9tenons une collection d&#039;informations sur UniPrint Infinity qui ne figurent pas dans nos FAQ.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uniprint.net\/fr\/knowledge-base\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UniPrint Infinity - Base de connaissances | UniPrint.net\" \/>\n<meta property=\"og:description\" content=\"Bienvenue dans la base de connaissances UniPrint o\u00f9 nous d\u00e9tenons une collection d&#039;informations sur UniPrint Infinity qui ne figurent pas dans nos FAQ.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uniprint.net\/fr\/knowledge-base\/\" \/>\n<meta property=\"og:site_name\" content=\"UniPrint.net\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/uniprint.net\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-29T08:08:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/06\/uniprint-frequently-asked-questions-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"426\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:site\" content=\"@UniPrintVPQ\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"UniPrint Infinity - 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