{"id":3410,"date":"2017-07-13T14:19:15","date_gmt":"2017-07-13T18:19:15","guid":{"rendered":"https:\/\/www.uniprint.net\/?page_id=3410\/"},"modified":"2026-01-21T06:03:03","modified_gmt":"2026-01-21T11:03:03","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/uniprint.net\/en\/knowledge-base\/","title":{"rendered":"UniPrint Infinity &#8211; Knowledge Base"},"content":{"rendered":"<p>Welcome to the UniPrint Knowledge Base where we hold a collection questions, answers and information on UniPrint Infinity.<\/p>\n<p>We update this information frequently, so be sure to check back. If you can&#8217;t find the answer to your question, please <a href=\"https:\/\/www.uniprint.net\/en\/contact-us\/\">contact us<\/a>.<\/p>\n<p>Click on a category:<\/p>\n<ul>\n<li><a href=\"#troubleshooting\">Troubleshooting<\/a><\/li>\n<li><a href=\"#administration\">Administration<\/a><\/li>\n<\/ul>\n<h5><a id=\"troubleshooting\"><\/a>Troubleshooting<\/h5>\n<style>\n        .gp-responsive-spacer-nwHcHOVaPk {\n            padding-bottom: 10px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-nwHcHOVaPk {\n                padding-bottom: 7.6px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-nwHcHOVaPk {\n                padding-bottom: 5.2px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-nwHcHOVaPk\"><\/div>\n<div class=\"gp-accordian-container open\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Collecting Windows User-Mode Crash Dumps<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong> UniPrint Infinity 8.0 or later<\/p>\n<p><strong>Symptom:\u00a0<\/strong>From event viewer you see one or more UniPrint process has crashed.<\/p>\n<p><strong>Cause:\u00a0<\/strong>There are many reasons why a process would crash.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>Collect and forward Windows crash dumps to the development team for analysis.<\/p>\n<ul>\n<li>Search for files with <strong>.dmp<\/strong>, <strong>.hdmp<\/strong>, or <strong>.mdmp<\/strong> extensions, typically found under %ProgramData%\\Microsoft\\Windows\\WER\\ReportQueue.<\/li>\n<\/ul>\n<ul>\n<li>If none were created follow the<a href=\"http:\/\/msdn.microsoft.com\/en-us\/library\/windows\/desktop\/bb787181%28v=vs.85%29.aspx\" target=\"_blank\" rel=\"noopener noreferrer\"> instructions here<\/a> to enable the feature:<\/li>\n<\/ul>\n<ul>\n<li>Forward the dump files to the development team, along with operating system information as well as crash conditions so they understand the circumstances.<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Rundll32.exe CPU\/Memory High On Print Server<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0HP Universal Print Driver<\/p>\n<p><strong>Symptom:\u00a0<\/strong>Rundll32.exe will be chewing CPU and Memory resources on the Print Server. It is a gradual increase but will continue until CPU is 100 % and no memory is free.<\/p>\n<p>To verify this is the fix download Process Monitor and show Process And Thread Activity only. Filter for rundll32.exe and check the properties. You will see a HP queue name with something similar to \u201cHP Print Job Monitor.<\/p>\n<p><strong>Cause:\u00a0<\/strong>HP Print Job Monitor.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>It will disable the \u2018HP Print Job Monitor\u2019 for all the HP printers. This should be run on the print server as an Elevated Administrator.<\/p>\n<p>This is not needed on the Print Server because no one is actively monitoring it.<\/p>\n<p>It will add the entry to all drivers that have \u2018HP \u2018 in the driver name:<\/p>\n<p>HKLM\\System\\CurrentControlSet\\Control\\Print\\&lt;Printer Name&gt;\\PrinterDriverData<\/p>\n<p>Value Name: SSNPNotifyEventSetting<\/p>\n<p>Value: 0<\/p>\n<p><a href=\"https:\/\/www.dropbox.com\/s\/f9pmw8oxusz5hr6\/SSNPNotifyEventSetting.zip?dl=0\" target=\"_blank\" rel=\"noopener noreferrer\">Download Here<\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Disable Acrobat Reader X Protection Mode<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0Adobe Reader Version X or later<\/p>\n<p><strong>Symptom:\u00a0<\/strong>User gets the following error message when printing using Adobe Plugin.<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Printer-not-found.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMA==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone wp-image-4874 size-medium\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Printer-not-found-300x113.png\" alt=\"Acrobat Reader X Printer not found\" width=\"300\" height=\"113\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Printer-not-found-300x113.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Printer-not-found.png 397w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Cause:\u00a0<\/strong>Adobe Reader Protection Mode at Startup is enabled.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>There are a few methods to disable Protection Mode in Adobe Reader:<\/p>\n<p><strong>Method 1. &#8211; REG method<\/strong><\/p>\n<p>Windows Registry Editor Version 5.00<\/p>\n<p>[HKEY_LOCAL_MACHINE\\SOFTWARE\\Policies\\Adobe\\Acrobat Reader\\10.0\\FeatureLockDown]<\/p>\n<p>&#8220;bProtectedMode&#8221;=dword:00000000<\/p>\n<p>Note: Above line Disables Protected Mode on startup<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMQ==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone wp-image-4878 size-medium\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup-300x117.png\" alt=\"Acrobat Reader X Protected Mode on startup\" width=\"300\" height=\"117\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup-300x117.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup-600x234.png 600w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup-768x299.png 768w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Protected-Mode-on-startup.png 790w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Method 2. &#8211; In Adobe Reader<\/strong><\/p>\n<p>Click Edit&gt; Preferences&gt; Security (Enhanced)<\/p>\n<p>Uncheck Enable Protection Mode at Startup<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Uncheck-Enable-Protection-Mode-at-Startup.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMg==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone wp-image-4876 size-medium\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Uncheck-Enable-Protection-Mode-at-Startup-242x300.png\" alt=\"Acrobat Reader X Uncheck Enable Protection Mode at Startup\" width=\"242\" height=\"300\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Uncheck-Enable-Protection-Mode-at-Startup-242x300.png 242w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Acrobat-Reader-X-Uncheck-Enable-Protection-Mode-at-Startup.png 505w\" sizes=\"(max-width: 242px) 100vw, 242px\" \/><\/a><\/p>\n<p><!-- <strong>Method 3. - ADM Template method<\/strong>\n\nSee: <a href=\"http:\/\/forums.adobe.com\/message\/3499925\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/forums.adobe.com\/message\/3499925<\/a>\n--><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>UniPrint Network Queues Missing Through View Remote Printers<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Infinity 8.1.3 or later<\/p>\n<p><strong>Symptom:\u00a0<\/strong>Windows throws an error when users try to map UniPrint Network\u00a0queues.\u00a0 Users can access Bridge Server from the network, i.e. \\\\172.30.136.146, but when users click on \u201cView remote printers\u201d none of the Gateway queues show up.<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtMw==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone size-medium wp-image-4882\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-300x142.png\" alt=\"Gateway Queues Missing Through View Remote Printers\" width=\"300\" height=\"142\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-300x142.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-600x284.png 600w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-768x363.png 768w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers-1024x484.png 1024w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Gateway-Queues-Missing-Through-View-Remote-Printers.png 1045w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Cause:\u00a0<\/strong>Unknown as of March 26, 2014.<\/p>\n<p><strong>Resolution:<\/strong>\u00a0Restart Print Spooler on Bridge.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Issues with the Mac Client Not Working in OS X (Mavericks) 10.9.X or Higher<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Mac Client (All)<\/p>\n<p><strong>Symptom:\u00a0<\/strong>Issues with the Mac Client Not Working in OS X (Mavericks) 10.9.X or Higher.<\/p>\n<p><strong>Cause:\u00a0<\/strong>UniPrint Client is in a non-viewable area of the screen.<\/p>\n<p><strong>Resolution:\u00a0<\/strong>Ensure that you are using UniPrint Mac Client 4.03 or higher if it is being installed on \u00a0OS X (Mavericks) 10.9.X or Higher.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Print Job Processor Crash\/Greyed out Print Dialog Box<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Client 5.0 or Higher<\/p>\n<p><strong>Symptom:<\/strong>\u00a0When users either print with option \u2018Let me choose a printer every time I print\u2019 or if they enable document preview on the UniPrint Client and print from the UniPrint preview:<\/p>\n<p>They get the following Print job processor crashes error message or the print dialog box that is blank\/greyed out.<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/UniPrint-Client-Print-Processor.jpg\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtNA==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone size-medium wp-image-4886\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/UniPrint-Client-Print-Processor-300x133.jpg\" alt=\"UniPrint Client Print Processor\" width=\"300\" height=\"133\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/UniPrint-Client-Print-Processor-300x133.jpg 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/UniPrint-Client-Print-Processor.jpg 470w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a> <a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Print-Job-Processor-CrashGreyed-out-Print-Dialog-Box.jpg\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtNQ==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone size-medium wp-image-4888\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Print-Job-Processor-CrashGreyed-out-Print-Dialog-Box-300x271.jpg\" alt=\"Print Job Processor CrashGreyed out Print Dialog Box\" width=\"300\" height=\"271\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Print-Job-Processor-CrashGreyed-out-Print-Dialog-Box-300x271.jpg 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Print-Job-Processor-CrashGreyed-out-Print-Dialog-Box.jpg 475w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Cause:\u00a0<\/strong>Only seems to be an issue on Dell Latitude Laptops:<\/p>\n<ul>\n<li>Dell Latitude E5540<\/li>\n<li>Dell Latitude E5440<\/li>\n<\/ul>\n<p><strong>Affected OS:<\/strong><\/p>\n<ul>\n<li>Windows 7 x64<\/li>\n<li>Windows 8.x x64<\/li>\n<\/ul>\n<p><!--<strong>Resolution:<\/strong>\n\nReplace the old UPCPrint.exe file found in C:\\Program Files\\UniPrint Client with the matching 32 or 64-bit <a href=\"https:\/\/www.dropbox.com\/s\/fczkdijwrg58j9g\/UPCPrint_5.2.0.18.zip?dl=0\" target=\"_blank\" rel=\"noopener noreferrer\">file here<\/a>.\n--><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Refresh Printers In PrintPAL Via Command Line<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Infinity All Versions<\/p>\n<p><strong>Symptom:<\/strong>\u00a0Administrator would like to refresh printers in PrintPAL via command line.<\/p>\n<p><strong>Cause:<\/strong>\u00a0Varied.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>Syntax :<\/p>\n<ul>\n<li>Logscrpt.exe \/printpalrefresh(9.0.6 or earlier)<\/li>\n<li>UPSession.exe \/printpalrefresh (9.1 or later)<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>UniPrintDrive is not able to be added as \u201cLocal Resources\u201d in Microsoft Remote Desktop<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong> Microsoft Remote Desktop 10.1.x with MacOS 10.12 and Older.<\/p>\n<p><strong>Cause:<\/strong> Unknown.<\/p>\n<p><strong>Resolution:<\/strong> Downgrade to the Microsoft Remote Desktop version 8.x.x, or add the user Home folder to the Microsoft Remote Desktop \u00a0\u201cLocal Resources\u201d setting. Then copy the file called \u201cUPClient.config\u201d from the \u201cUniPrintDrive\u201d folder to the user home folder [Note: This file is just a blank file, and can be created with a text editor].<\/p>\n<p>For more\u00a0detailed information download the <a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2018\/03\/Full-Tutorial-MAC-RDP-Client-10.1.x-with-MacOS-10.12-or-Older-002.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">full tutorial document<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>UniPrint could not find a suitable way to transfer your print job to you<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>This usually indicates a virtual channel issue between the server and client. Please contact our <a href=\"https:\/\/www.uniprint.net\/en\/contact-us\/\">UniPrint Support team<\/a> to determine the specific root cause.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>How hard is this to implement in the Azure environment?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>It\u2019s actually really simple, as the only new server that you would need is the Bridge server for UniPrint.\u00a0 If you\u2019re looking to consolidate the print server into the cloud then you would already have the additional servers needed.\u00a0 And the application servers would also already be in the cloud, so you would only have to install the UniPrint components on the appropriate servers.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>What is required to have a print server at a remote site while the application and bridge server is located in the Azure Cloud?  Does it require a VPN?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>No, no VPN required as long as the Bridge server is accessible via an external IP address.\u00a0 We do require a port to be open back in the datacenter so that the remote print server can communicate back to the Bridge server.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<h5>\n<style>\n        .gp-responsive-spacer-KZvlEHxqTV {\n            padding-bottom: 20px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-KZvlEHxqTV {\n                padding-bottom: 15.2px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-KZvlEHxqTV {\n                padding-bottom: 10.4px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-KZvlEHxqTV\"><\/div>\n<\/h5>\n<h5><a id=\"administration\"><\/a>Administration<\/h5>\n<style>\n        .gp-responsive-spacer-SuGXAsjmAH {\n            padding-bottom: 10px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-SuGXAsjmAH {\n                padding-bottom: 7.6px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-SuGXAsjmAH {\n                padding-bottom: 5.2px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-SuGXAsjmAH\"><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Control UniPrint License Usage<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Infinity<\/p>\n<p><strong>Symptom:\u00a0<\/strong>Users get watermark when printing.<\/p>\n<p><strong>Cause:\u00a0<\/strong>All UniPrint licenses are used up by users that have a session on the Terminal\/Citrix server.<\/p>\n<p><strong>Resolution:<\/strong><\/p>\n<p>There are 2 ways to resolve this issue:<\/p>\n<ol>\n<li>More UniPrint licenses may be purchased.<\/li>\n<li>Allow only users that need to print via UniPrint access to logscrpt.exe (9.0.6 or earlier) or UPSession.exe (9.1 or later)<\/li>\n<\/ol>\n<ul>\n<li>On the TS\/Citrix server go to C:\\Program Files\\Uniprint Suite\\LogScrpt.exe (9.0.6 or earlier) or UPSession.exe (9.1 or later)<\/li>\n<li>Bring up properties for logscrpt, click on the security tab.<\/li>\n<li>Remove the Users security group.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Control-UniPrint-License-Usage.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtNg==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone wp-image-4871 size-medium\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Control-UniPrint-License-Usage-300x287.png\" alt=\"Control UniPrint License Usage\" width=\"300\" height=\"287\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Control-UniPrint-License-Usage-300x287.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Control-UniPrint-License-Usage.png 549w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Error: Unable to Transfer Document<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><strong>Application Product:<\/strong>\u00a0UniPrint Client All Versions<\/p>\n<p><strong>Symptom:<\/strong>\u00a0End user gets error message below when they try to print from their RDP\/Citrix Session.<\/p>\n<p><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Error-Unable-to-Transfer-Document.png\" data-rel=\"lightbox-image-bGlnaHRib3gtaW1hZ2UtNw==\" data-rl_title=\"\" data-rl_caption=\"\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img class=\"alignnone size-medium wp-image-4893\" src=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2017\/07\/Error-Unable-to-Transfer-Document-300x123.png\" alt=\"Error Unable to Transfer Document\" width=\"300\" height=\"123\" srcset=\"https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Error-Unable-to-Transfer-Document-300x123.png 300w, https:\/\/uniprint.net\/wp-content\/uploads\/2017\/07\/Error-Unable-to-Transfer-Document.png 422w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>Cause:\u00a0<\/strong><\/p>\n<ul>\n<li>Uniprint Client is not installed, or installed incorrectly<\/li>\n<li>UniPrint Client was installed before Citrix receiver on users\u2019 workstation<\/li>\n<li>UniPrint Client was not running at the time the user session to the Citrix\/TS was started<\/li>\n<\/ul>\n<p><strong>Resolution:<\/strong><\/p>\n<ol>\n<li>Go to the UniPrint Infinity <a href=\"https:\/\/www.uniprint.net\/en\/uniprint-client\/\">client download<\/a> section.<\/li>\n<li>Choose to download the appropriate MSI file for your local operating system, x64 for 64-bit or x86 for 32-bit.<\/li>\n<\/ol><\/div>\n<\/p><\/div>\n<style>\n        .gp-responsive-spacer-RCxskgCHUw {\n            padding-bottom: 30px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-RCxskgCHUw {\n                padding-bottom: 22.8px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-RCxskgCHUw {\n                padding-bottom: 15.6px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-RCxskgCHUw\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the UniPrint Knowledge Base where we hold a collection questions, answers and information on 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