{"id":3153,"date":"2017-07-05T12:24:56","date_gmt":"2017-07-05T16:24:56","guid":{"rendered":"https:\/\/www.uniprint.net\/?page_id=3153\/"},"modified":"2026-10-05T22:35:45","modified_gmt":"2026-10-06T02:35:45","slug":"purchasing-faq","status":"publish","type":"page","link":"https:\/\/uniprint.net\/en\/purchasing-faq\/","title":{"rendered":"Purchasing FAQ"},"content":{"rendered":"<p>Click on a category:<\/p>\n<ul>\n<li><a href=\"#up-faq-common\">Common<\/a><\/li>\n<li><a href=\"#up-faq-technology\">Technology<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5><a id=\"up-faq-common\"><\/a>Common<\/h5>\n<style>\n        .gp-responsive-spacer-vSgdVBCZMB {\n            padding-bottom: 10px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-vSgdVBCZMB {\n                padding-bottom: 7.6px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-vSgdVBCZMB {\n                padding-bottom: 5.2px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-vSgdVBCZMB\"><\/div>\n<div class=\"gp-accordian-container open\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>How is your software licensed?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>UniPrint is licensed perpetual per Concurrent User, starting at 10 CCU pack or SaaS starting at 500 users for 1 year.<\/p>\n<p>UniPrint Infinity is licensed on a concurrent user basis. A UniPrint Support License is required with all product purchases. Pricing is available from your local reseller or distributor.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Can I Demo UniPrint within my test environment?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Yes, UniPrint offers a <a href=\"https:\/\/www.uniprint.net\/en\/signup\/\">free test trial<\/a> for 30 days along with full technical support during this period.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>What are the hardware requirements for a POC?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Please see our\u00a0UniPrint POC requirement documents below:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2020\/12\/UniPrint-POC-Requirements.pdf\">UniPrint POC System Requirements<\/a><\/li>\n<li><a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2020\/12\/UniPrint-POC-Requirements-HA.pdf\">UniPrint POC High Availability Setup Requirements<\/a><\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Are yearly support or maintenance fees mandatory? What are the ongoing costs?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>First year support is required on all initial orders. Ongoing costs are based on the total amount of users in the second year.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>My company has two different sites. How does licensing work for us?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Licensing only works based on the total amount of print users are present in your company and is not limited to the location or number of offices.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Can I use my license over more than two sites?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Yes, you can! Our license works solely based on the number of print users and does not take into account the number of sites.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Is there a limit on the number of servers?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Nope! Server usage is included with the license and there is absolutely no limitation to it.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Do you offer special pricing for non-profits?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Yes, non-profit pricing is available. Contact our sales team.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>How do I purchase UniPrint Infinity?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>UniPrint can be purchased from one of our authorized re-sellers or distributors near you.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>How can I have an indication of cost if there is no reseller in my country?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>If you are unable to locate a reseller in your country, please contact the UniPrint.net Sales team directly at <a href=\"mailto:sales@uniprint.net\">sales@uniprint.net<\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>What do I get when I purchase UniPrint Infinity?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Once your licenses have been processed, you will receive a permanent license key to be registered on our portal.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>How long does it take for my license to arrive?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>As soon as you have paid for and requested your license, it will be sent to your email within one business day. If you have no received it, please contact us.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>What are your Return Merchandise Authorization (RMA) policies and procedures?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>In the event of a UniPrint vPad failure, contact UniPrint Support. Our support team will attempt to troubleshoot the vPad unit first. To learn more, download our <a href=\"https:\/\/www.uniprint.net\/wp-content\/uploads\/2019\/09\/RMA-Policy-and-Procedures-Website_Sep-2019.pdf\">RMA policy and procedures<\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<style>\n        .gp-responsive-spacer-NTsMnhPuDh {\n            padding-bottom: 40px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-NTsMnhPuDh {\n                padding-bottom: 30.4px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-NTsMnhPuDh {\n                padding-bottom: 20.8px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-NTsMnhPuDh\"><\/div>\n<h5><a id=\"up-faq-technology\"><\/a>Technology<\/h5>\n<style>\n        .gp-responsive-spacer-sGsIEHwwpL {\n            padding-bottom: 10px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-sGsIEHwwpL {\n                padding-bottom: 7.6px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-sGsIEHwwpL {\n                padding-bottom: 5.2px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-sGsIEHwwpL\"><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Do you offer secure pull printing?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Yes, we offer secure pull printing as an add-on.<\/p>\n<p>So when a user prints from any application to UniPrint&#8217;s virtual print queue, our UPD converts and encrypts the print data into a print job and stores it in a holding server.<\/p>\n<p>When the user is ready to collect their print job they would authenticate themselves at the vPad using a pin code, RFID or HID card and select the print job they would like to retrieve and to any printer.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Does your solution track what is being printed and archive print documents?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Yes, UniPrint offers this as part of its <a href=\"https:\/\/www.uniprint.net\/en\/products\/statistics-archiving\/\">statistics\u00a0and archiving <\/a>module where a digital snapshot of the documents printed can be automatically stored.<\/p>\n<p>Administrators can track and audit user print statistics, who prints what, where and when as well as monitoring for irregularities.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Can I print from my mobile device?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Yes, UniPrint&#8217;s mobile printing suite module allows you to print from any mobile device to any printer across the corporate network.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Can my guests print without the need to access the corporate network?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Yes, the email2print module allows guest users to print without being given access to your network.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>My users often forget to change selected printers when they move around the office, how can you solve this?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Our <a href=\"https:\/\/www.uniprint.net\/en\/products\/print-pal\/\">PrintPal printer mapping<\/a> feature allows centralized and consistent print mapping which automatically allocates the relevant printer to the user based on AD, IP address or device name.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>We are a print heavy organization and it takes a lot of our bandwidth at key times, what can you do to help?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>UniPrint Infinity&#8217;s <a href=\"https:\/\/www.uniprint.net\/en\/universal-printer-driver\/\">universal printer driver<\/a> is PDF based, which means before print jobs are sent they are compressed to PDF reducing their size by up to 90%.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>Will I lose the advanced features of my MFP&#8217;s by deploying UniPrint&#8217;s vPad&#8217;s?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>No, our<a href=\"https:\/\/www.uniprint.net\/en\/products\/printer-profiles\/\"> printer profiles<\/a> feature allows the creation of custom printer profiles such as stapling, hole punching etc.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>We would like to remove our local print servers and maintain full print functionality. Do you have a solution?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Yes, UniPrint&#8217;s vPad CE can replace a windows print server eliminating the need to support windows hardware and software in that location. Organisations can expect a full return on investment within the first year.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>I want to move my environment to Azure. Can UniPrint support this?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>Yes, UniPrint already has an offering in the <!--<a href=\"https:\/\/azuremarketplace.microsoft.com\/en-us\/marketplace\/apps\/uniprint-net.uniprint-infinity\">-->Azure marketplace <!-- <\/a> --> allowing you to spin up a trial environment within minutes.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>How long will a print job stay in the VPQ (Virtual Print Queue) ?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p>This all depends on the time settings your Administrator chooses.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"gp-accordian-container\">\n<div class=\"accordian-title\">\n            <i class=\"fa fa-plus-circle\" aria-hidden=\"true\"><\/i><br \/>\n            <i class=\"fa fa-minus-circle\" aria-hidden=\"true\"><\/i><\/p>\n<p>What is serverless printing?<\/p>\n<\/p><\/div>\n<div class=\"accordian-content\">\n<p><a href=\"https:\/\/www.uniprint.net\/en\/products\/serverless-printing\/\">Serverless printing<\/a> eliminates the need for a print server.<\/p>\n<p>By integrating serverless printing into UniPrint Infinity, you can manage Windows printing, VMWare VDI or Citrix XA\/XD environment under one management platform without remote print servers.<\/p>\n<p>It is also an ideal print solution for organizations migrating towards a virtualized environment or cloud computing environment.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<style>\n        .gp-responsive-spacer-xvZXBpWaVY {\n            padding-bottom: 30px;\n        }\n        @media screen and (max-width: 1024px){\n            .gp-responsive-spacer-xvZXBpWaVY {\n                padding-bottom: 22.8px;\n            }\n        }\n        @media screen and (max-width: 700px){\n            .gp-responsive-spacer-xvZXBpWaVY {\n                padding-bottom: 15.6px;\n            }\n        }\n    <\/style>\n<div class=\"gp-responsive-spacer-xvZXBpWaVY\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Click on a category: Common Technology &nbsp; Common Technology<\/p>\n","protected":false},"author":1142,"featured_media":2408,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-landing.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Purchasing FAQ | UniPrint.net<\/title>\n<meta name=\"description\" content=\"Looking for specific answers on how to buy UniPrint Infinity? 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