User Stories: Standard Bank CIO Secures Their Print Infrastructure

What is your job role and responsibilities at your company?

My name is Simon Le Brocq, and I am the Chief Information Officer at Standard Bank Offshore Group. I am responsible for overseeing the IT strategy and computer systems required to support the bank.

Can you describe your IT printing environment?

At our headquarters in Jersey, we have 200 internal clients which runs a mixture of thick and thin clients on Windows 7 and Citrix XenApp 6.5, while our remote locations predominately run on thin client applications.

In addition to our other locations in Isle of Man, London, Mauritius, and Johannesburg, we have a total of 420 internal advisers across the globe.

What types of print-related issues and challenges were you facing in your specific role?

We were receiving a lot of complaints from employees due to frustration from waiting for their print jobs to come out due to bandwidth issues.

We also were facing the risk of sensitive information being left at printers or misprints to the wrong printer.

As a CIO, it was a challenge for me to find the perfect solution that solved these problems at the same time.

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From your point of view, how has Uniprint Infinity helped solve your issues?  Were there any differences?

UniPrint Infinty immediately helped solve our bandwidth issue and eliminated delay from printing. It also improved data protection as our print jobs are delivered to internal clients in a timely and efficient manner.

The use of their universal printer driver also reduced printer driver maintenance for our support team, and there were no more complaints from employees.

What do you like best about UniPrint Infinity?

I like that UniPrint is quick and easy to deploy, which showed immediate and significant advance in the speed and guaranteed arrival of the print jobs to the printer.

I also liked their customer experience team, who provided a professional-level care and helped us every step of the way.

Were there any issues you that came across?

No, there were not any major issues that I came across so far. Everything has been working quite well.

Would you recommend UniPrint Infinity to other CIO?

I received positive feedbacks from our Internal clients and would love to recommend UniPrint Infinity to our customers and the rest of the organization.