DABCC – Solving Citrix Printing Issues – Episode 252

In episode 252, Douglas Brown interviews Arron Fu, Founder and CTO, Software Development at UniPrint.net. Plus, we are happy to have Sagnik Datta, Technical Marketing Specialist at Citrix Ready with us and UniPrint customer Matthew Milando, System Integration Manager at WestRock Company with us! Together we will learn all about UniPrint’s printing solution, and how it helped reclaim 2 IT systems admin from dealing with printing issues full time.

Time Stamp

• 02:45 – Introductions (WestRock, Citrix, UniPrint.net)
• 05:54 – UniPrint.net history
• 07:50 – Citrix Ready & UniPrint.net partnership
• 09:18 – How UniPrint easily integrates with Citrix
• 10:47 – WestRock history
• 12:50 – Why WestRock choose UniPrint.net
• 14:37 – WestRock “Printing Challenges” & how UniPrint solved all their “Printing Issues”
• 16:20 – WestRock’s configuration with UniPrint Infinity
• 19:40 – WestRock’s move to Citrix & how they were still in the “Print Management Business”
• 22:00 – Print management vs third party solution
• 24:35 – WestRock printing issues resolved by UniPrint Infinity
• 26:16 – WestRock’s need for printing
• 27:45 – Matt on paperless printing in the future
• 30:57 – Arron on customer feedback
• 32:31 – Problems UniPrint.net had with WestRock & how they were solved
• 33:54 – What it’s like contacting UniPrint.net Support
• 35:15 – UniPrint Infinity Print Auditing Features
• 37:53 – Arron on mobile printing challenges and solutions
• 44:40 – Arron on UniPrint.net & printing in the future