Did you know that, according to IDC, approximately 23% of all help desk calls are related to printers? Printer problems, such as driver issues, network errors, and stuck print jobs, are common headaches for IT teams. These issues disrupt workflows and divert IT staff from more critical tasks, slowing down productivity across the board. 

In this blog, we’ll explore common print-related help desk issues and how cloud printing can solve them and transform your IT environment. 

Common Print-Related Help Desk Issues 

Print-related problems are a frequent source of frustration for both users and IT teams. One of the most common issues is printer driver incompatibility, often when new devices are added to the network or when operating systems are updated, requiring new drivers. This leads to mismatches and errors that prevent users from printing efficiently. 

Additionally, network connectivity problems can cause printers to go offline, lose connection, or suffer from misconfigured settings, leaving users unable to print when needed. Another frequent issue is print job errors, where documents get stuck in the print queue and fail to process. 

These recurring problems generate a high volume of help desk tickets, burdening IT departments. Instead of focusing on critical projects, IT teams are forced to repeatedly address these print issues, which lowers productivity and increases frustration across the organization. 

Simplifying Printing with Cloud Technology 

UniPrint InfinityCloud is a cloud-based printing solution that simplifies and centralizes print management across devices and locations. By moving print management to the cloud, it eliminates many of the complexities of traditional printing. With one universal print driver and centralized control, IT teams can monitor and manage all printers from a single dashboard, regardless of location or device. This reduces conflicts and cuts down on help desk tickets, allowing users to print seamlessly while IT can focus on more important tasks. 

Cloud Printing Management Benefits 

UniPrint InfinityCloud offers several key benefits that streamline print management and reduce the burden on IT teams. Here’s what it can do for you: 

1. Reduced IT Workload
   With centralized management, IT teams can resolve issues quickly or even prevent them altogether. Fewer issues mean fewer help desk tickets. 
2. Fewer Driver Issues
   The universal print driver eliminates driver conflicts, making it easier for users to print without needing constant IT support. 
3. Improved Network Reliability
   By streamlining network connectivity, UniPrint ensures printers stay online, reducing the need for network troubleshooting. 
4. Better User Experience
   A simplified printing process across devices reduces user errors, meaning fewer issues end up in IT’s queue. 5*
5. Automated Troubleshooting
   Real-time notifications and automated fixes resolve many potential issues before users even notice them. 

Real-World Success – Apex Global Solutions 

“Within this short time, we’ve seen a drastic reduction in the number of tickets to our help desk related to printer management. This means we can offer our clients a better price point as there’s less demand on our resources. This helps our clients and allows us to scale.”
—Isaac Koenig, VP of Managed Services, APEX Global Solutions 

Apex Global Solutions, a managed services provider offering technology solutions to healthcare businesses, is a great example of UniPrint InfinityCloud’s effectiveness. They faced common problems like driver incompatibility, network printing errors, and a rising number of help desk tickets. 

After deploying UniPrint InfinityCloud, they saw a significant reduction in print-related tickets. IT teams reported improved operational efficiency, spending less time on printing issues. The universal print driver ensured seamless compatibility across devices, reducing troubleshooting time and ensuring consistent print performance. 

Conclusion 

UniPrint InfinityCloud tackles the most common print-related issues that lead to help desk tickets, helping IT teams focus on more critical tasks while improving overall business productivity. With its universal print driver, improved network connectivity, and enhanced user experience, it’s the ideal solution for businesses looking to streamline their printing processes. 

If your team is overwhelmed by print problems, let us help you transition to a cloud-based solution! Reduce help desk tickets and free up your IT team for what really matters. 

Contact us now to create a customized solution that fits your needs.