Let’s face it: printing is not the most glamorous topic in the IT landscape. It’s not particularly inspiring or exciting when listed next to things like hyper-convergence, cloud computing, and digital transformation. Any IT manager will tell you how difficult it is to gather volunteers to handle the dreaded “print project”, and adding it to a meeting agenda can clear a board room pretty quickly.

In short, no sane IT professional wants to spend their days on printing, and so senior IT managers will often bring in Print Vendors to tackle the problem on their behalf. Then, after signing a 3-5 year Managed Print Service (MPS) contract with a print vendor, the expectation is that all of the organizations print issues will magically disappear. Unfortunately, this is usually a pipe dream.